Just as pre-sale service is important, post-sale service is essential as it is the essence of luxury. Selling a beautiful timepiece or jewel does not stop at the payment but carries through the life of the product. How many times have you had to deal with poor service and could have kicked yourself for having put up with it. Well, luxury is exactly the opposite.
The team at 'Totally Worth It' prides itself on its superior customer service. Our goal is to make the client happy in all aspects. Communication with the client during a repair period is critical. Getting the repair done in an appropriate time period is critical. Having the product returned properly is critical. Making sure the client is ultimately happy once they have received the repair is also critical. Of course, some new or special timepieces requiring a particular knowhow cannot be serviced in the US by the top watchmakers we use. Hence, we have to speed up the process of return and influence the brand to hurry the repair in their repair lines.
Other services offered by TWI include:
- International consulting services in both the watch and jewelry domains
- Marketing mailings (from concept, production and delivery) throughout North America
- Invitation creation and dispatch services for major international watch events (example: JCK, Basel, SIHH, GTE)
- Small intimate events or conference organization (Collectors Dinner, New Product Launch)
- Phone answering service for brands throughout North America